Refund Policy

Due to the digital nature of our products�including downloadable Revit families, Dynamo scripts, and custom plugins�all sales are final. Once a digital file or script has been downloaded or delivered, it cannot be returned or revoked.

Exceptions & Technical Guarantee

We stand by the quality, reliability, and functionality of our BIM tools.

If a purchased script, Revit family, or plugin is completely defective or fails to operate as described, and our support team is unable to resolve the issue or provide a working fix within 7 calendar days, we will issue a full refund.

How to Request Support or a Refund

If you encounter technical issues or believe your purchase qualifies for a refund under our exception policy, please follow these steps:

• Email Us: Send your support request directly to sheraliafridi89@gmail.com.
• Include Order Details: Provide your order number, purchase date, and the specific asset name.
• Describe the Issue: Attach relevant screenshots, Revit version information, error logs, or brief descriptions of the failure so our technical team can diagnose and fix the issue promptly.

Custom Services & Shop Drawings

• Custom Development (C# Add-ins & Bespoke Scripts): Custom software development projects are billed according to agreed milestone scopes. Refunds are not issued for completed, delivered, and approved custom code.
• Shop Drawings & Production Services: Drafting and detailing services are thoroughly reviewed during submission cycles. Any corrections required to align with the agreed project scope will be addressed during the revision phase rather than via monetary refunds.